General terms and conditions

1. Scope of application

For all orders via our online shop by consumers and entrepreneurs, the following terms and conditions apply.

A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

These General Terms and Conditions shall also apply to future business relations with entrepreneurs without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.

2. Contracting party, conclusion of contract

The sales contract is concluded with A1-ESD equipment GmbH.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. By clicking on the order button you place a binding order for the goods contained in the shopping cart. The confirmation of the receipt of your order takes place by e-mail immediately after sending the order and does not yet represent an acceptance of contract. We can accept your order by sending a declaration of acceptance in a separate e-mail or by delivering the goods within 2 days.

A binding contract may also be concluded as follows beforehand:

  • If you have chosen credit card payment, the contract is concluded at the time the credit card is charged.
  • If you have chosen to pay by direct debit, the contract is concluded at the time the account is debited.
  • If you have chosen the payment method PayPal, the contract comes into effect at the time of your confirmation of the payment order to PayPal.
  • If you have chosen the method of payment IMMEDIATELY Bank Transfer, the contract is concluded at the time of confirmation of the payment order to IMMEDIATELY SOFORT GmbH.

The language available for the conclusion of the contract is German.

We save the contract text and send you the order data and our general terms and conditions by e-mail. You can view and download the general terms and conditions at any time here on this page. You can view your past orders in our customer login.

3. Terms of delivery

In addition to the indicated product prices there are shipping costs. You can find out more about the shipping costs in the offers.

We only deliver by mail order. Unfortunately, it is not possible to collect the goods yourself.

We do not deliver to packing stations.

4. Payment

The following payment methods are available in our shop:

Prepayment
When selecting the payment method prepayment, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

Credit card
Your credit card will be charged upon completion of the order.

Direct debit
The purchase price is debited from your account upon completion of the order.

Paypal
You pay the invoice amount via the online provider Paypal. You must always be registered there or register first, legitimize with your access data and confirm the payment order to us. You will receive further information during the ordering process.

Invoice
Authorities and public institutions, institutes and universities, corporations and partnerships receive the goods additionally on invoice. These are due immediately after receipt without deduction, unless the buyer is granted a payment period.

Sofort bank transfer We
Also offer Sofort bank transfer. We receive the transfer credit immediately. This speeds up the entire ordering process. All you need is an account number, bank code, PIN and TAN. Using the secure payment form of SOFORT GmbH, which is not accessible to merchants, SOFORT automatically and in real time places a transfer in your online bank account. The purchase amount is transferred immediately and directly to the merchant's bank account. If you choose the payment method IMMEDIATELY by bank transfer, a pre-filled form opens at the end of the order process. This already contains our bank details. In addition, the transfer amount and the note to payee are already displayed in the form. You must now select the country in which you have your online banking account and enter the bank code. Then enter the same data as when you registered for online banking (account number and PIN). Confirm your order by entering the TAN. Immediately afterwards you will receive confirmation of the transaction. In principle, every Internet user can use the SOFORT bank transfer as a payment method if he has an activated online banking account with PIN/TAN procedure. Please note that some banks do not yet offer instant bank transfer. Further information on whether your bank supports this service can be found here: https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/

A right of repayment with claims from other legal transactions is excluded, set-off only with undisputed or legally established claims admissible.

5. Right of revocation
Consumers are entitled to the legal right of revocation as described in the revocation instruction. Entrepreneurs are not granted a voluntary right of revocation.

6. Retention of title

The goods remain our property until full payment has been made.

In addition, the following applies to entrepreneurs: We reserve the right to ownership of the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale - irrespective of any combination or mixing of the reserved goods with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

7. Right of withdrawal

If there are justified doubts that the buyer can fulfil his payment obligations towards us or if the buyer is in default of payment, we are entitled to make further deliveries only against advance payment or to withdraw from the contract by written declaration. In the event of withdrawal from the contract, we may charge the purchaser for the expenses we have incurred up to that point.

The legal right of withdrawal of the buyer remains unaffected.

8. Returns

Goods returned by the buyer without legal reason will not be accepted by us or stored at the expense and risk of the buyer. In the event of storage, we are entitled to destroy or dispose of the goods after six months at the purchaser's expense, provided that we have previously requested the purchaser in writing to collect the goods, setting a period of four weeks, and have threatened him with their destruction or disposal in the event of late collection.

In the event of agreed return of goods, we shall be entitled to invoice processing and reprocessing costs amounting to at least 20% of the value of the goods.

9. Transport damage

For consumers applies: If goods with obvious transport damages are delivered, then you complain such errors please as soon as possible with the deliverer and take up please immediately contact to us. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance.

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the goods to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment. Among merchants, the obligation to examine and give notice of defects regulated in ยง 377 HGB (German Commercial Code) applies. If you omit the notification regulated there, the goods shall be deemed to have been accepted unless the defect was not identifiable during the inspection. This shall not apply if we have fraudulently concealed a defect.

10. Warranty and guarantees

The statutory liability for defects shall apply. Information on any additional warranties that may apply and their exact terms can be found on the product page and on special information pages in the shop.

11. Liability

For claims due to damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation.

  • in the event of injury to life, limb or health
  • in case of intentional or grossly negligent breach of duty
  • in the case of guarantee promises, if agreed
  • to the extent that the scope of application of the Product Liability Act has been opened up.

In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) by slight negligence, the contractual partner shall be liable for the costs.If we, our legal representatives or vicarious agents are liable, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

12. Online settlement of disputes
Online settlement of disputes pursuant to Art. 14 para. 1 ODR-VO: The European Commission provides a platform for Online Dispute Resolution (OS), which can be found at http://ec.europa.eu/consumers/odr/ .

13. Final provisions

If you are an entrepreneur, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our place of business.